Contact & Support
We read every message.
Whatever the question, it goes to the same place: heartfolioapp@gmail.com. There is no ticket queue to navigate and no phone tree.
A problem with a purchase
Charged twice, charged an unexpected amount, or no confirmation arrived? Send us the email address you used and roughly when it happened, and we will trace it.
A problem with a download
If a file will not download or will not open, tell us which keepsake and which device. We can re-issue your files.
A personalization detail is wrong
A misspelled name, the wrong date, a caption that reads oddly — send us the correction. If the mistake is ours we will fix and re-issue it at no cost.
Refunds
Refund questions are handled by email too. Our Refund Policy explains what we can do and when.
Everything else
Ideas, requests for a keepsake we do not make yet, or press enquiries — the same address reaches us: heartfolioapp@gmail.com.